RETURN AND EXCHANGE POLICY
Last Updated: 1/30/2023
Thank you for shopping at ibneyounis.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ibn-e-Younis Located at Unit 6A Askari 11 Sector B, Lahore, PK.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://ibneyounis.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
If the product will be refunded, returned, or exchanged there will be charge on Return Handling Fee of Rs 250 per item, and Restocking Fee of 10% per item, which would be applied through a total reduced refund or credit.
You are always required to ship back the items by following the shipping instruction:
SWIFT ECOM, Unit 6A Building 2, Askari 11 Sector B, Lahore
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:
Full name and IBAN number
CREDIT POLICY
You are given 14 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the product
In order for the product to be eligible for Credit make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
Product that are on sale or discounted is not eligible for Credit
We offer 100% return to refund that are processed through Credit and are valid within 30 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags (if applicable)
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
.HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: cs@ibneyounis.com
Phone Number: 03234678092
Customers will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.
